There are three steps to an effective Total Quality System: capture data and to process it in a way which identifies wasteful processes; use this data to drive efficient changes in procedures which will benefit the organisation; and use the Quality Audit System to ensure that the organisation is following correctly all processes and procedures….

The role of QA is two-fold. As just described it is to demonstrate the organisation complies with all regulatory requirements placed on it, however there is a more fundamental role, to share with the post holders and the accountable manager the deviations within the system from the company processes and procedures as well as discrepancies…

Where does the Quality Manager fit into the Aviation Organisation? Well, the Quality Manager is responsible for the delivery of an effective QA system. Interestingly, there is a great deal of regulatory requirements written around the responsibility of the Quality Manager and a lot less regarding the responsibility of the post holders to deliver effective…

The Accountable Manager is a serious and demanding role and it is important that there is a strong and effective team of competent and knowledgeable post holders to back up quality assurance and safety management to ensure that quality and safety are, or become, fundamental attributes within the organisation. Safety is playing an increasingly important…