Aviation is an extremely professional business with incidents and accidents very rare across the entire industry, however when an accident or incident occurs the outcome can become very serious quickly and needs to be managed very professionally, this is the time when effective Aviation Incident Management is paramount. Simply to ensure that the all actions are handled with sensitivity and immediacy.
Organisations face a challenge to effectively deliver Aviation Incident Management. Such preliminary processes are often not given the time they deserve simply because of the various demand placed on the management team in other areas of the business. This action however creates a risk for the organisation which ultimately could have significant consequences.
Several important elements are essential at the onset of an emergency event or incident, for example effective communication both internal and external. In addition and also highly important is effective communication with the travelling public and external organisations which have contractual relations with the primary organisation.
Aviation Incident Management is driven by initially is driven by internal process and the need to update and communicate using only authorised personnel. That this should be carried out as expeditious as possible is the key to effective Aviation Incident Management. As soon as news breaks concerning the occurrence of an incident or accident emergency, many people are looking for information and status. For an organisation to provide this in an efficient, professional and diligent manner is fundamental in delivering Aviation Incident Management.
Such prompt actions can only serve to improve the organisations perception in the public eye during what can be an extremely sensitive time. Incident-Status.com is a web application developed to facilitate the effective delivery of incident management in three specific ways.
The first is by providing a process whereby the authorised person with responsibility to communicate with the Media and general Public may do so in an effective and controlled way.
The second is to ensure effective communication regarding the incident within the organisation and beyond, again this needs to take place in a secure and controlled way. Incident-Status.com promotes effective Aviation Incident Management because it allows nominated persons to deliver inter and intra company communications directly concerning the status of the event in the form of a log. This communication is private and is not visible in the public domain.
The third is to allow Media and the general public a portal whereby in a sensitive way they can understand what information has been formally sanctioned means released to the general public and media. In addition they have a controlled fast track method whereby they can directly enter questions comments or general communications in connection with the event.
Key benefits of using such a Web application as incident-status.com to facilitate Aviation Incident Management include the clear visibility of status information for all relevant parties, the development of a time line of activities and a record of who is involved in the various activities. This is information which is essential when developing appropriate procedures and processes to manage an Aviation Incident.
For further information please visit www.incident-status.com or email incident-status@sassofia.com
