The role of QA is two-fold. As just described it is to demonstrate the organisation complies with all regulatory requirements placed on it, however there is a more fundamental role, to share with the post holders and the accountable manager the deviations within the system from the company processes and procedures as well as discrepancies as a result of non-conformity with regulatory requirements.
In an airline a huge amount, some believe up to 20% of profit is lost due to wastage and inefficient procedures. Identifying such shortfalls may not be automatically within the remit of the QA system because it may not necessary fall foul of any company or regulatory requirements. So the company has to have mechanisms to bring together the quality control process, the safety management process and to compare with wastage which could be late departures, ground damage, over fuelling or inefficient routeing.
Considering that an effective quality system consists of 80% Quality Control and 20% Quality Assurance it is apparent that effective Quality Control is an essential part of a successful Total Quality System (TQS).
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