Root Cause Analysis may sound daunting but it is not intended to be. It is simply an organisational tool for conducting an investigation into any identified (Typically through Quality Audit) finding, problem, concern or non-conformity; of course it may also be used in dealing with incidents or accidents. In Root Cause Analysis we focus on…

To visit basics and ask what is the difference between Quality Assurance and Quality Control. This question is not as simple as it first sounds because there is a difference depending on which side of the Atlantic you are sitting. The Term Quality Assurance in the FAA system may in fact relate to the performance…

Significant changes are taking place to how both Quality and Safety will be viewed in the future, SMS has been coming for so long that it is almost like the anecdotal “boiling frog”, however the next generation of Aviation employees – both in the air and on the ground, will see significant changes in culture…