Sofema Aviation Services (SAS) www.sassofia.com considers the processes by which we can De-escalate Conflict in the Workplace. Introduction From time to time and despite our best endeavours we find ourselves in the middle of a conflict situation. It is a reality in the workplace and conflicts can often escalate from small precursor events or other forms…

Sofema Aviation Services (SAS) www.sassofia.com considers the exposure related to Human Factors Error within the Airport Ramp Operations. Ramp operations staff face a variety of safety concerns and hazards due to the complexity of aerodrome tasks, as well as the multiple vehicles and equipment used to service aircraft. The airport ramp area is also saturated…

Sofema Aviation Services (SAS) www.sassofia.com considers issues which are created due to ambiguous or phraseology which is subject to variable interpretation during Aircraft Lease Contract Developments. Introduction  – The problem with Vague, Un-Qualified and Open-Ended Commitments What does “Good Condition” mean – clearly this is a very subjective term – What if the lessee has more…

Sofema Aviation Services (SAS) www.sassofia.com looks at the best mechanisms to control the Human Factors (HF) exposure. Communication Best Practice – Detailed information must be passed before, during, and after any task, especially across the handover of shifts. When messages are complex, they should be written down. Organisations should encourage full use of logbooks, worksheets,…