Crisis communication

Aviation ERP – How to Handle Hostile or Misleading Media Questions Without Being Defensive

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Media Questions blog image

June 04, 2025

Steven Bentley

Sofema Aviation Services (SAS) – Considers Best Practices to Engage Correctly with Media Questions and Challenges To support designated spokespersons or nominated emergency response team members to effectively respond to difficult questions in the wake of aviation incidents or accidents. Note: During this difficult time, it is important to preserve the organization’s credibility and empathy…

Aviation Emergency Response Plan (ERP) – How to Deal with Social Media and the Press

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ERP

December 16, 2020

Steven Bentley

The Role of Social Media to Communicate as Part of an ERP Using Social Media during an Aviation Accident Incident Event Emergency Response Plan & Social Media How to handle crisis communication on social media Sofema Aviation Services (SAS) www.sassofia.com considers ERP Best Practice in the age of social media. Introduction Aviation accidents because of their…