Sofema Aviation Services (SAS) www.sassofia.com considers the essential attributes of a Service Level Agreement and how it can benefit the production planning process. Introduction – What Are Service Level Agreements? A Service Level Agreement is not a formal contract it is actually a set of working processes and procedures which are developed to ensure clear definition…

What is a Service Level Agreement ? “SLA” Basically a  service-level agreement is an agreement which is created between two (or sometimes more) stake holders or relevant parties to agree a set of obligations or deliverables. Can SLA’s work in an Aviation Production Planning environment ? Without doubt, introducing an agreed process which can help to bridge…