As an organisation we need to develop metrics to understand our health and wellbeing and to also demonstrate that we have a positive and improving performance as an organisation.
Let’s consider first what we mean by “Compliance Data”
In fact information related to the requirement of the organisation to ensure compliance with all regulatory and organisation requirements and obligations.
So any data related to the nature of the findings or the number of the findings is of interested
However we can also look at the quality of the corrective actions! How many of the findings addressed the root cause of the problem or issue and provided an effective and terminal solution.
We can also look at the internal reporting system – we are looking for a willingness to report into the system anything which is perceived as either a hazard or potential hazard and we have to define what as an organisation we mean by this statement.
We can also look at the quality of our procedures – means how effective are the procedures and where have they in some way failed or caused some disappointment.
Finally we can look at the effectiveness of our competence and training management process, so any deviation from “our normal” may be an indication of deterioration.
What are we going to do with the data?
Well after we have understood what we are going to capture and how we are going to capture it we need to assemble it in such a way that we can compare like with like
One example would be to consider this year’s data against last year’s data however a long time goes by before we have the information we are looking for.
A better and more effective process provides for 3 monthly data sets which still allow for annual reviews but also provides for the benefit of a moving average which we can more easily use to optimize our reports.
Dirty Data and how to Polish
It is quite easy to miss understand the information or present it in a way which distorts the information
Consider that we choose the number of aircraft defects as a raw indicator of our system
If we have this year we have 1000 defects and next year we have 1400 defects there has been a deterioration (but has there?) if we learn that the fleet size doubled in this time we could in fact understand there has been a significant improvement.
If we now measure the defects per 1000 flying hours we have a scaleable metric.
The same applies to our Quality Audit Process.
Sofema Aviation Services offers EASA Compliant Quality Assurance Training. For details please see here or email office@sassofia.com
