This Subject is presented, considered and discussed during the forthcoming Aviation Quality & Safety Management Symposium 2019 May 14 & May 15 at the Holiday Inn Sofia.
The acceptance of the CEO, the Safety Manager and, the executive team depends on a thin line between a real mistake and negligence or unacceptable conduct.
Without an effective and thriving safety culture, there will never be a fully functioning SMS.
If you are engaged in Aviation Quality & Safety Management this is your one “must attend” event of the year.
Let’s Start with agreeing what we mean by Just Culture?
“Just Culture” is a culture in which front-line operators and others are not punished for actions, omissions or decisions taken by them which are commensurate with their experience and training, but where gross negligence, willful violations and destructive acts are not tolerated.
a) To recognise people do not deliberately make mistakes (in the case of errors, slips & lapses)
b) To recognise in the case of violations that there are potentially 2 masters
i) Organisational Optimising (Did the manager know)
ii) Personally Optimising
In the case of a) we should be very careful to understand the organisations obligations related to the event.
In the case of b) discipline is necessary as an outcome, but maybe it is applicable for both the worker and the manager!
Meeting the Challenge
Just Culture by itself does not mean that the organisation’s culture will automatically encourage openness & reporting.
One of the biggest challenges for a Just Culture is that “justice should be seen to be done”.
Means if the perception is that a colleague has been unfairly treated, then the damage will be done and the willingness to engage will diminish.
Essentials Elements within a Strong Organisational Culture Include:
- Full management engagement and support for safety programs
- An effective system for dealing with change management
- Willingness to deliver transparency as part of the “Just Culture” process
- All Stakeholders should be able to Maintain Objectivity
Our Learning Challenge
Often for a variety of reasons recommendations are not embraced, clearly, this is a missed opportunity.
Developing a relationship based on trust between the “Executive Team” the “Management Team” and the “Front Line Worker” is fundamental and critical objective required to developing a healthy safety culture.
Come and Join the forthcoming Quality & Safety Symposium 14th & 15th of May 2019 Holiday Inn Sofia Bulgaria.