Introduction
Ground Operations and Ground Handling play a vital role in the delivery of safe and compliant aviation services. Effective Compliance Monitoring and Auditing ensures that these services are not only meeting regulatory obligations but are also continuously improving in efficiency and safety.
This training provides a focused exploration of the responsibilities involved in managing Ground Operations & Ground Handling Compliance Monitoring systems. It supports the development of practical auditing skills, including audit planning, execution, reporting, and follow-up, with reference to both EASA and ISAGO standards.
The course is relevant for organizations building a new compliance framework as well as those refining existing systems. Participants will gain key insights into risk-based auditing, root cause analysis, and best practices for driving quality through proactive compliance management.
By the end of the training, delegates will be able to contribute effectively to a strong, performance-driven compliance system that supports regulatory alignment and operational excellence.
Who is the course for?
This course is designed for Compliance Managers, Quality Assurance Personnel, Safety Managers, Auditors, and Ground Handling Supervisors seeking to enhance their knowledge of compliance systems and auditing practices in ground operations. It is also highly suitable for personnel preparing for or maintaining EASA or ISAGO compliance, who require a deeper understanding of the relationship between quality, compliance, and operational effectiveness.
What is the Benefit of this Training – What will I learn?
- How to effectively perform compliance audits aligned with EASA and ISAGO standards.
- Techniques to identify, analyze, and address root causes of non-compliance using structured tools like 5-Whys and Fishbone diagrams.
- Strategies for building a best-practice compliance monitoring system that strengthens organizational resilience.
- Enhanced confidence in managing audit processes, communicating findings, and contributing to continuous improvement initiatives.
Detailed Content / Topics – The following Subjects will be addressed
Introduction
Abbreviations, Terms & FAQ’s
EASA Ground Handling Organisations – Declaration-Based Compliance
General Considerations When Performing EASA Ground Service Audits
Aviation Auditing Principles – ISO, IATA & ICAO
CMS & SMS Relationship Challenges and Misconceptions
Regulatory Drivers for Ground Handling & Ground Operations
Creating an Effective EASA & ISAGO – Compliant Ground Operations and Ground Handling Compliance System
Introduction to ISAGO Compliant Aviation Auditing
Introduction to ISAGO Compliant Aviation Auditing
ISAGO Auditing
– Load Control
– Passengers & Baggage
– Aircraft Handling & Loading
– Aircraft Ground Movement
– Cargo & Mail Handling
EASA & ISAGO Auditing – Best Practices
Dealing with Situations Arising During the Audit
Communicating a Finding to the Auditee
Dealing with Situations Arising During the Audit / Communication
Managing Meetings to Open and Close the Audit
Using Root Cause Analysis to Drive an Effective Quality System
Effective Aviation System Root Cause Analysis using 5 Why & Fishbone Techniques together
Understanding Complex Problems & Determination of Root Cause
Understanding The Nature of Risk
Practical Understanding of the Role of Root Cause
Debrief & Close
Target groups
This course is aimed at professionals involved in ground operations, ground handling, and compliance monitoring within the aviation industry.
Pre-requisites
Familiarity with aviation ground operations and basic quality/compliance principles is recommended.
Learning Objectives
- Understand the structure and purpose of a Ground Operations & Handling Compliance Monitoring System in line with EASA and ISAGO requirements.
- Gain a comprehensive understanding of compliance auditing techniques, including root cause analysis and communication of findings.
- Explore the connection between compliance systems, safety management systems, and regulatory drivers.
- Learn best practices for developing procedures and managing compliance-based quality systems.
What do People Say about Sofema Aviation Services Training?
“The instructor used the right words to explain the material.”
“The discussions among the group were very beneficial.”
“The instructor showed a very resourceful background and experience.”
“All sections of the course were related to my field.”
“Adequate answers were given to specific questions.”
Duration
2 Days – To commence at 09.00 and finish at 17.00, with appropriate refreshment breaks.
To register for this training, please email [email protected] or Call +359 28210806
