IOSA Fundamental Course for Managers and Key Personnel – 2 Days


Multiple external organisations carry out various indepth audits to airlines such as IOSA. The purpose of this course to prepare your airline/organisation for international standards/requirements and audits.

IOSA program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline It is a global safety audit program. Audit standards include ICAO safety and security provisions and industry best practices from ICAO Annexes 1, 2, 6, 8, 17, 18 and 19. This program is available to all commercial passenger & cargo airlines.

For Airline Operational Managers and Key Personnel, this course mainly considers how to document and implemet IOSA requirements to ensure compliance with IOSA program. This course will provide relavant information to increase airline safety and security standards in scope of IOSA program

Who is the Course for?

Operations Post Holders and proposed Nominated Persons (NP) Flight Ops, Maintenance, Crew Training and Ground Ops, Upper/Senior Managers for Cargo, Cabin, Dispatch, Security and Documentation Department as well. Compliance Monitoring Managers (Quality Managers) and Safety Managers.

Operational Directors, Managers and Supervisors who are responsible for the implementation of the IOSA program in their company.

What is the Benefit of this Training – What will I learn?

a) Understand the IOSA Program requirements to control and supervise an airline business area as Airline Operational Managers and Key Personnel.

b) Be able to aware and learn how to document and implement IOSA requirements in your airline and business area.

c) Get a better knowledge and skills of actual IOSA audit preparation and activities.

d) Understand the techniques to ensure that the requirements of IOSA certificate are met and maintained.

e) Communicate and Motivate staff and effectively monitor their performance

Detailed Content / Topics – The following Subjects will be addressed

Day 1
– IOSA Program Overview-Benefits of Program
– Relationships between IOSA requirements and ICAO/EASA regulations
– Introduction to IOSA Program
– Disciplines ORG, FLT, DSP, MNT, CAB, GRH, CGO, SEC
– Abbreviations & Terms, Notes and Symbols, N/A Statements
– IOSA Guidance Materials (GM) and Auditor Actions (AA)
– 5P, 1S Policy
– Documentation Methods and Information Sources
– IOSA Initial and Renewal Audit Timeline, Preparation

Day 2
– ORG and Repeated Requirements
– Safety Management System (SMS) Requirements and Hard Link SMS
– Quality Assurance Requirements and Internal Assessment
– Outsource Functions and Oversight/Monitoring Process under IOSA Program
– Key Documents to be provided External Audit Organisations in advance
– Mandatory Assessment/Observation and MO Check-Lists
– IOSA Findings, Observations, Root Causes (RC), Corrective Action Plans and Follow-Up
– Enhanced IOSA (E-IOSA) Consept
– New concept in IOSA Program (Auditing the Effectiveness of Implementation)

Target Groups

– Operations Post Holders (Flight Ops, Maintenance, Ground Ops, Crew Training)
– Upper/Senior Managers for Cargo, Cabin, Dispatch, Security and Documentation Department
– Operational Department Managers
– Compliance Monitoring Managers (Quality Managers)
– Safety Managers
– Airline IOSA Representatives, POC’s (Point of Contact)
– Operational Department Supervisors
– Auditors, Inspectors, Candidate Auditors and Inspectors
– Authority Representatives


A background or understanding of airline operations will be an advantage.

Learning Objectives

The course will develop the delegates understanding of IATA IOSA Program and how they relate to document and implement of IOSA requirements.

Delegates will learn to continued compliance of IOSA program and maintain IOSA certificate of airline. Besides, they will understand how to support and uphold improvement of global safety levels through implementation of IOSA requirements.

Delegates will also understand to support consistent implementation of SMS and continuously strengthen control over audit processes through IOSA program.

They will gain the required information, knowledge and skills for actual IOSA audit preparation and post-audit follow-up process.

What do People Say about Sofema Aviation Services Training?

“This training offers very good explanations of difficult topics.”
“All aspect were useful, the examples were great.”
“This training helped me to develop some new skills.”
“The instructor is very resourceful and intelligent.”
“Having a visual material helps a lot the learning process.”


2 days – Each training day will start at 09.00 and finish at 17.00, with appropriate refreshment breaks.


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