Sofema Aviation Services were invited to manage a Safety Culture Survey for a major airline employing several hundred staff.
The project was accepted and the process was agreed and support by the HR department of the Airline.
The rational of such a survey is to understand in as honest way what the perception of the employees is regarding the multiple risk and exposure driven by cultural behaviour within the organisation.
The survey consists of 100 questions with some deliberately repeated to ensure consistency. Questions were matched with the ICAO framework (safety policy and objectives; safety risk management; safety assurance; and safety promotion.)
The survey was confidential but managed in an âobligatory wayâ to ensure a valid cross section of company employees responded.
Benefits of the Survey
a) It provides a base line in respect of raw data to manage the metric for âHow well are we doingâ and to demonstrate âContinuous Improvement in Performanceâ
b) From the responses we are able to identify 10 SMS Cultural Behaviour âHot Spotsâ
c) Each âHot Spotâ is then considered as a project to review the appropriate mitigations in respect of
i/ Improved Process &/or Procedure
ii/ Better communication of the objectives
iii/ Enhanced Training
iv/ Improved visibility
d) The next survey will be carried out after a further 6 months with the intention of demonstrating
i/ SMS openness
ii/ Improved Performance
iii/ Visibility of progress
Sofema Aviation Services offers more than 20 Safety Management System training courses including Training for Trainers and Safety Investigation.
If you would like further details please visit www.sassofia.com or email office@sassofia.com
