SMS Practical Investigation Skills Training – 5 Days

INTRODUCTION -

This course is aimed at investigating – analysing – understanding and developing mitigations for the incidents accidents and safety occurrences which are faced on a regular basis within our organisation.

Such incidents do not necessarily lead directly to significant negative outcomes, however may become a precursor or element of a future event. We have an opportunity to subject such safety occurrences to correct and proper investigation and analysis, in this way they may have a significant and beneficial effect on the organisations ability to improve its safety performance.

DETAILED CONTENT / TOPICS (the following subjects will be addressed) -

Day 1

Introduction:
- Abbreviations
- Regulatory, Industry and Business Drivers influencing our SMS
- Developing an Acceptable level of Safety Performance – Defining minimum Safety objectives
- Reviewing Safety Oversight Mechanisms
- Investigation and Analysis Considering Risk and Exposure – When to Perform Investigations

Reporting Mechanisms:
- Considering the SMS mandatory obligations and our follow up activities
- Roles and Responsibilities
- How to Implement, Develop and Optimise our Internal Reporting Mechanisms
- How to Maximise the Effect of Confidential Reporting – How Beneficial is Confidential Reporting?

Investigations – Structure & Preparation:
- Considering Investigator competence
- What level of investigation is appropriate – Measuring exposure and return on investment?
- Internal / External – Jurisdiction and Legal Considerations
- Investigator Responsibilities and Reporting Obligations
- Pre-requisites and preparations – individual and organisation perspectives

Day 2

Sources of Information:
- Considering the Information available to the SMS
- Discussion regarding the aims and benefits of information collection
- How to effectively manage information -how to filter & process?
- Validity of Information – how long is information effective

Carrying out Interviews:
- Preparation before the interview
- Interview techniques for best results
- Environmental Considerations
- Effective Human Interaction – Knowledge test – qualifying the witness
- Witness testimony
- Feed back and Communication – Verification for Positive outcome

Case Study:
- Case Study 1 – Team Activity followed by Group Debrief

Day 3

Information Evaluation:
- Information evaluation to a standard
- Data and information organization and analysis. Structured Analysis
- Practical understanding of the role of Root Cause
- Identification of Root Cause
- Managing Root Cause Processes including Analysis
- Analysis using Logic Models and Simulations introduction
- The Role of Quantitative and Qualitative processes
- Developing Preventative Strategies and the role of Performance Auditing

Building a Timeline:
- Constructing the event time line which will support analysis
- Further investigation process derived from the time line

Day 4

Analysis Fundamentals:
- Consider the “Why” together with the organisational factors involved
- Choosing the Investigation model to support this event
- Consider the bias which may be present and how we can discount

CRM an HF Considerations:
- How to develop a HF understanding within the environment of our investigation and to understand where the exposures exist
- Consider mitigations which may remove the exposures introduced by HF / CRM considerations
- Consider the pre cursors to errors and the connection with personal and organisationally optimising violations

Risk Analysis and Management:
- Explores the concept of risk as a matter of perspective, and the interaction of consequences and likelihood to determine risk.
- How we Measure and Categorize Risk

Fishbone & Bowtie Analysis:
- Discusses the Tolerability and Acceptability of Risk to an Organization
- ARMS – Additional Considerations Understanding the Stages of Effectively Managing and Measuring Risk

Day 5

- Delivering Safety Improvements through Cultural Change
- Developing Mitigations and Safety Improvements
- Considering the responsibility for managing Risk within the Organisation
- The responsibility of the Investigator to develop and present proposed mitigations
- The responsibility of the business area owner to consider mitigation proposals and to take the appropriate actions.

Reporting and Documenting Outcomes:
- Generating Reports in an appropriate format taking into account the needs of the recipient
- Structure and Content of the Report

Investigation Exercise:
- Team based activity involving all elements of the process, extensive, interactive and practical, producing a detailed investigation report to present to the responsible person with full justification of processes, methods and conclusions.
- Debrief and Close out

TARGET GROUPS -
Safety and Quality Audit staff, Members of the safety action group, safety experts, SMS stake holders.

PRE-REQUISITES -

A strong understanding of QMS, SMS and organisational processes.

LEARNING OBJECTIVES -

After completion of this course, Delegates should be able to perform all steps necessary to perform appropriate investigations and analysis, and will be equipped to apply those skills in a practical way and propose mitigation within their organisation.

DURATION -

5 Days – Each day will commence at 09.00 and finish at 17.00, with appropriate refreshment breaks.

To register for this training, please email office@sassofia.com or Call +359 28210806



Discount Program

Multi Delegate Discount
· For 2 Delegates (or 1 Delegate attending 2 Trainings) we offer 15% Discount for each Delegate
· For 3 Delegates (or 1 Delegate attending 3 Trainings) we offer 25% Discount for each Delegate
· For 4 Delegates we offer 4 for the price of 3 special offer.

Early Bird Discount
· For 1 person – 15 %
· For 2 persons, we will add additional 5 %
· For 3 persons, we will add also additional 5 %

The Early Bird Discount Program is applicable for bookings taken and payment received more than 4 weeks before commencement of the training!

You can combine the Multi Delegate and Early Bird discount programs, and to receive up to 30 % discount for all required trainings!

Check all discounts

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