Sofema Aviation Services (SAS) considers scalable implementation options for an effective & compliant ERP system
Minimum Cost Expectation – Overview:
A basic setup designed to fulfill essential regulatory requirements and support core ERP functions. Typically used by smaller operators or those in early ERP maturity stages.
Facilities & Equipment
- Dedicated space (e.g., a conference room or repurposed meeting room).
- Basic IT infrastructure (laptop, landline, printer).
- Paper-based checklists, emergency procedures, and contact directories.
- Backup power (e.g., UPS).
- Basic communication tools (mobile phones, fax, email access).
- Wall boards for visual tracking of incident timeline and roles.
Personnel:
- Limited staff with cross-functional roles (may wear multiple hats).
- Emergency Response Manager with minimal formal training.
- Reliance on local airport or third-party support services.
Compliance Level:
- Meets minimum EASA ERP expectations under ICAO Annex 19, Part OPS, and EASA AIR OPS AMC & GM guidance.
- Documentation and procedures are compliant but not fully integrated.
Estimated Setup Cost: €5,000 – €20,000
Recurring Annual Cost: €2,000 – €7,000 (mostly for training refreshers and minor upgrades)
Median Configuration & Cost Expectation – Overview:
A dedicated facility offering enhanced capability for coordinated ERP activation, designed for mid-size operators with moderate traffic or network complexity.
Facilities & Equipment:
- Purpose-equipped room (secure and away from distractions).
- Permanent IT setup: desktops, secure internet, network printers.
- Teleconferencing system and basic video display setup.
- Hard and digital copies of ERP manuals, checklists, emergency forms.
- Whiteboards, incident boards, and display panels.
- Power redundancy (UPS + generator access).
- Wall-mounted real-time news feeds and access to operational data.
Personnel:
- Designated CCC roles: Response Manager, Communications Lead, Admin, and Liaison Officers.
- Moderate training frequency (annual exercises with external stakeholders).
- Established links with airport Emergency Operations Centers (EOC).
Compliance Level:
- Fully compliant with EU/EASA and ICAO ERP requirements.
- ERP is part of the organization’s SMS with clear responsibilities and documented drills.
- Interfaces with Civil Aviation Authority (CAA), insurance/legal, and support agencies.
Estimated Setup Cost: €25,000 – €75,000
Recurring Annual Cost: €10,000 – €25,000 (training, exercises, maintenance)
Maximum Cost Expectation – Overview:
A high-resilience, fully integrated Crisis Control Centre, supporting rapid deployment, scalable ERP engagement, and multi-stakeholder interaction. Designed for large operators or hub airports with high operational risk and international footprint.
Facilities & Equipment:
- Dedicated, purpose-built crisis command centre.
- Multiple workstations with real-time situational awareness software.
- Audio-visual wall for incident tracking, CCTV, maps, and live feeds.
- Redundant telecoms, VOIP, satellite phone, and secure networks.
- Dedicated Crisis Communications Room (media & social media monitoring).
- Full backup power systems, climate control, and physical security.
- Ergonomic design for long-duration operations.
- Integration with Business Continuity and Disaster Recovery Plans.
Personnel:
- Fully trained, dedicated Crisis Management Team (CMT).
- Specialist roles: Media Liaison, Legal, Safety, Security, Go-Team Liaison.
- Regular multi-agency exercises, simulations, and third-party audits.
Compliance Level:
- Exceeds EASA/ICAO minimums; reflects best industry practices (aligned with IATA IOSA, ISO 22301 – Business Continuity, and ISO 27001 – Information Security).
- Full integration with SMS, Quality Assurance, and Risk Management.
Estimated Setup Cost: €150,000 – €500,000+
Recurring Annual Cost: €50,000 – €150,000+ (high-level training, software licenses, infrastructure)
Next Steps
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Sofema Aviation Services and Sofema Online provide Emergency Response and Associated Training as Classroom, Webinar or Online Training – Please see the websites or email [email protected]
Tags:
Emergency Response Procedures ERP, SAS blogs, Crisis Control Centre (CCC), Functioning Capacity, Response Manager, Communications Lead, Liaison Officers, Emergency Operations Centers (EOC), EU/EASA, ICAO ERP requirements
