Sofema Aviation Services (SAS) considers fundamentals related to the need to ensure effective Emergency Response Planning as well as the need to ensure full engagement during an Aviation Crisis.
Practical Crisis Management and Emergency Response Planning Introduction
The Emergency Response Plan is an essential tool to enable the organization to manage and address all issues related to the “crises.”
Additionally, to Enable Normal Operations to Continue as Far as Possible.
An Operational Emergency has the potential to be disruptive and costly for the organisation and it is important to ensure we manage each situation in the most professional & effective way.
Aviation businesses need to be resilient to respond to disruptions, but they also need to adapt to challenging conditions too. And where practical, capitalize on opportunities as the market keeps shifting.
Developing an Emergency Response Plan should include risk assessment related to the potential impact on the organisation in order to build in resilience to the process
Please Answer the Following Questions Concerning Coordination of Emergency Response Planning:
- Are you familiar with the ERP and your role in an emergency?
- Have you been trained on what emergencies could occur in your business area?
- Do you regularly practice Emergency scenarios (say once or twice each year?)
- Has your knowledge been tested or measured?
Effective Management of the ability to respond to a crisis as well as enabling safety resilience across the business is essential at all times, together with a focus on dynamic risk response and safety resilience.
Effective Risk Management requires both a deep understanding of the airline operating environment, together with knowledge of the potential for vulnerabilities.
Defenses will be found in the various controls which exist whether as competence & behaviours or as Process & Procedures.
Tools available to support organisational resilience include:
- Safety culture and leadership
- Organisational governance and structure
- Supporting Process & Procedures (Internal)
- Regulation (External)
- Quality & Safety Assurance and Compliance
- Dynamic Risk and Crisis Management
Critical Event Management & Organisational Resilience
Existing airline emergency response management, crisis management and business continuity are now merging into a new system called Critical Event Management (CEM).
CEM started as an integrated business response to crisis events including coordination and control, stakeholder communication and management, ongoing crisis monitoring, and audit and assurance oversight.
Effective crisis management comes down to organisational resilience, which requires a combination of:
- Risk management
- Physical barriers
- Redundancy (spare capacity)
- System back-ups
- Standardized procedures and applied technology.
These factors protect the organisation from threats and allow it to bounce back from disruptions and restore stability.
With social media being able to share information at such a speed these days, it’s critical organisations manage crisis communications as soon as an event happens.
Next Steps
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Sofema Aviation Services provides specific support related to ERP Training, Testing & Preparation of Process & Procedures. For additional details, please see www.sassofia.com or email team@sassofia.com.
Tags:
aviation, aviation safety, Crisis Management, Critical Event Management, Emergency Response Planning, Quality & Safety Assurance, Risk Management, SAS blogs
