SMS Practical Investigation Skills Training – Intensive Theory – 3 Days


This course focuses on the essential elements required to support the SMS practical investigation role – analyzing – understanding and developing mitigations for the incidents accidents and safety occurrences which are faced on a regular basis within our organization.

Such incidents do not necessarily lead directly to significant negative outcomes, however may become a precursor or element of a future event. We have an opportunity to subject such safety occurrences to correct and proper investigation and analysis, in this way they may have a significant and beneficial effect on the organizations ability to improve its safety performance.

Please note due to the intensive nature of this course there is only limited practical, for additional practical please consider the 5 day course.

Detailed Content / Topics – The following Subjects will be addressed 

Day 1

Regulatory, Industry and Business Drivers influencing our SMS
Reviewing Safety Oversight Mechanisms
Investigation and Analysis Considering Risk and Exposure – When to Perform Investigations
How to Implement, Develop and Optimize our Internal Reporting Mechanisms
How to Maximize the Effect of Confidential Reporting – How Beneficial is Confidential Reporting ?
Considering Investigator Competence
What level of Investigation is Appropriate – Measuring Exposure and Return on Investment?
Internal / External – Jurisdiction and Legal Considerations
Investigator Responsibilities and Reporting Obligations
Pre-requisites and preparations – individual and organization perspectives
Considering the Information Available to the SMS
Validity of Information – how long is information effective
Preparation before the interview
Interview techniques for best results

Day 2

Witness testimony
Feed back and Communication – Verification for Positive Outcomes
Information evaluation to a standard
Data and information organization and analysis. Structured Analysis
Practical understanding of the role of Root Cause
Identification of Root Cause
Managing Root Cause Processes including Analysis
Analysis using Logic Models and Simulations introduction
The Role of Quantitative and Qualitative processes
Constructing the event time line which will support analysis
Further investigation process derived from the time line
Consider the “Why” together with the organizational factors involved
Choosing the Investigation model to support this event
Consider the bias which may be present and how we can discount
Consider mitigations which may remove the exposures introduced by HF / CRM considerations
Consider the pre cursors to errors and the connection with personal and organizationally optimizing violations

Day 3

Explores the concept of risk as a matter of perspective, and the interaction of consequences and likelihood to determine risk
How we Measure and Categorize Risk
Discusses the tolerability and acceptability of risk to an organization
ARMS – Additional Considerations Understanding the Stages of Effectively Managing and Measuring Risk
Delivering Safety Improvements through Cultural Change
Developing Mitigations and Safety Improvements
Considering the Responsibility for Managing Risk within the Organization
The responsibility of the Investigator to develop and present proposed mitigations
The responsibility of the business area owner to consider mitigation proposals and to take the appropriate actions
Debrief and Close out

Target Groups 

Safety and Quality Audit staff, Members of the safety action group, safety experts, SMS stake holders.


A strong understanding of QMS, SMS and organizational processes.

Learning Objectives 

After completion of this course, Delegates should be able to perform all steps necessary to perform appropriate investigations and analysis, and will be equipped to apply those skills in a practical way and propose mitigation within their organization.

Certificates Wording

SMS investigating – analyzing – understanding and developing mitigations Regulatory Industry and Business Drivers, Reporting Processes, SMS Risk Analysis, SMS Root Cause & Preventative Strategies. SMS and HF relationship, SMS Investigation Processes, Managing Risk, Generating Reports.

What do People Say about Sofema Aviation Services Training?

“The instructor used the right words to explain the material.”
“The discussions among the group were very beneficial.”
“The instructor showed a very resourceful background and experience.”
“All sections of the course were related to my field.”
“Adequate answers were given to specific questions.”


3 Days – Each training day will start at 09.00 and finish at 17.00 with appropriate refreshment breaks.

To register for this training, please email or Call +359 28210806

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