Crisis Management and Emergency Response Planning – 3 Days


The focus of this 3 Day training is to ensure that the organisation is able to demonstrate compliance with both ICAO SARP’s and IATA ISARP’s.

The course focuses on the fundamental importance of managing the organisation process for planning for any emergency situations. To ensure that correct control is enabled and that the organisation is able to manage all activities during a crisis situation.

Consideration is given to understanding the international obligations and requirements of an Emergency Plan, how the nominated spokesperson should manage social media, the press and media in crucial situations.

Delegates will consider the challenge of delivering family and victim support.

Additional subjects covered include the potential outcomes following high jacking and terrorism.

Extensive use is made of case studies.

Who is the course for?

This training is suitable for Nominated Persons and Post holders, Directors & Airline Operations Managers, Emergency Response Managers and other Airline ERP Stake Holders. Quality & Safety Managers and Auditors.

What is the Benefit of this Training – What will I learn?

Understand how to engage with the Emergency Response Process
Be Able to Gap Analyse your Organization’s emergency planning function
To consider all Phases of the ERP Process
How to develop and Manager Emergency Preparedness Documentation
Consider Roles & Responsibilities within the Crises Management Centre
Gain an Awareness regarding which areas require an emergency response checklist
Consider ERP Co-ordination across the business

Why Should I Choose SAS for the training?

Sofema Aviation Services a Regulatory training and consulting company with 45 years of commercial aviation experience and 12 years of operational experience. Since we started we have provided certificates to approx 25,000 delegates we have grown for 2 primary reasons!

The first is that we are professional and we listen to our customers. Please visit our download area as an example of how we engage with our customer.

The second is not only the fact that our prices are far more cost-effective than our competitors it is that our discount program leaves all the others way behind – please do not take our word for it check it out!

What Makes SAS Crisis Management and Emergency Response   Planning – 3 Days Different?

Because our courses are written by people who have lived through the regulations. The author of the training material has more than 25 years’ experience as an auditor across the entire regulatory spectrum.

At Sofema Aviation Services our focus is on accepting that compliance with Regulations is in fact minimum compliance. Interpreting the regulations in a way which enables the development and optimisation of our business is where we should see opportunity to drive efficiencies and cost saving.

Detailed Content / Topics – The following Subjects will be addressed 

Day 1

Abbreviations & Definitions
General Introduction & challenges
Arline Emergency Response Plan – Key Considerations
Emergency Response Program Best Practices
Developing ERP Policy
EASA Regulatory Drivers for ERP
ICAO SARP & SMS Drivers related to ERP
IATA IOSA requirements for ERP / Crises Management
Selecting and Managing Personnel in respect of ERP
Performing a current assessment GAP analysis of your Organisations ERP / Crises Management Process
Establishing Emergency Response Reporting Metrics
Case Study 1

Day 2

Building an Emergency Response Program
Using Emergency Response Drills
Developing an Airline Emergency Response Manual
Crises Management Fundamentals – lessons learned
Aviation Emergency Response Plan – Communication with Stakeholders
Aviation Emergency Response (ERP) Go Team Considerations
Legal and Financial Requirements Obligations & Issues
Dealing with Social Media and the Press
Airline OPS Emergency Response Planning Simulation Exercising Considerations
Case Study 2 Partial Desk Top

Day 3

What Technical Aviation Documentation needs to be Collected & Protected following an Incident or Accident I.A.W the Emergency Response Plan (ERP)
Airline Emergency Response Training and Simulation Program
Aircraft Recovery Considerations
Humanitarian & Special Assistance Teams
Case Study 3 Detailed Full Desk Top
Audit Review & Assessment of Emergency Response Program
Developing Checklists
Considerations related to Leading the Emergency Response Team
Establishing Emergency Response Reporting Metrics
Developing Periodic Assessment Reports

Target groups 

Nominated Persons and Post holders, Directors & Airline Operations Managers, Emergency Response Managers and other Airline ERP Stake Holders. Quality & Safety Managers and Auditors.


A broad range of aviation exposures will typically be found in attendees to this training. The course is highly practical and significant and active participation will be expected.

Learning Objectives 

After Completion Delegates will understand:

– All essential roles with the ERP Process;

– Be able to identify and focus on the need for best practices in Crises Management;

– Understand the need for Tools and Checklists to ensure realisation of plans and procedures.

What do People Say about Sofema Aviation Services Training?

“The content of the course will be very useful for my future practices.”
“All my expectations are met.”
“The course really contributed to expanding my knowledge in that area.”
“The instructor really added up to me understanding the topic.”
“The presentation made the material so much more comprehensible.”


3 days – Each Training day will start at 09.00 and finish at 17.00, with appropriate refreshment breaks.
To register for this training, please email or Call +359 28210806

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